Effective Date: 6-6-2026

At Voryx Labs, customer satisfaction is important to us. Please review the following policy regarding returns, refunds, and order-related issues.

Research Use Only

All products sold by Voryx Labs are intended for laboratory and scientific research purposes only. Due to the specialized nature of our products, all purchases are subject to the terms outlined below.

Returns

For safety, quality assurance, and product integrity, we do not accept returns of opened, used, or partially used products.

Returns may only be considered if:

  • The product was received damaged during shipping.
  • You received the incorrect item.
  • The item arrived with a manufacturing defect.
  • The product remains unopened and in its original condition (subject to approval).

Any return request must be submitted within 7 days of receiving your order.

Refunds

Refunds may be issued if:

  • Your order cannot be fulfilled.
  • A replacement product is unavailable for an approved claim.
  • Your order is cancelled before shipment.
  • Your return request is approved after inspection.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so we can review your claim promptly.

Non-Refundable Items

Refunds or returns will not be accepted for:

  • Opened or used products.
  • Products damaged due to improper storage or handling after delivery.
  • Orders submitted with incorrect shipping information provided by the customer.
  • Items marked as final sale or non-returnable.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Shipping Costs

Shipping charges are generally non-refundable unless the return is the result of our error, such as sending an incorrect or defective product.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with an order, please contact our customer support team through our Contact page or support email.